rtMedia FAQ

rtMedia and Features

What media formats does rtMedia support?

rtMedia supports formats that have the widest cross-browser and cross-platform support.

  • Images: JPEG, PNG and GIF
  • Audio: MP3 only
  • Videos: Only MP4 (H.264Codec support)

This set of supported formats can be extended with out Documents & Other Files Premium addon.

If you need to work with any other non-standard audio/video format, please have a look at the following Premium solutions that integrate seamlessly with rtMedia:

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Can I embed external media (like, from YouTube)?

Yes, you can embed media and links from external sources with our URL Preview addon.
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Is rtMedia Translation-ready? Is my language supported?

rtMedia is fully translation ready. You can contribute by translating new strings or correcting existing ones from our translation project page. You will require an rtMedia account to log in.

As all translations are user-contributed, chances are that your language is already supported. You can get in touch with us if you don’t see your language on the translation project page.

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I need a new feature, what should I do?

Please get in touch with us and share your ideas.

We cannot guarantee that your idea will be implemented though, as new features are highly dependent your idea aligning with our vision for rtMedia Core/our Premium addons.

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Can I hire the rtMedia team for some custom implementation?

Yes. Just fill out this contact form and we will get back to you!

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Help and support

I am having an issue. How do I resolve it?

We would suggest you look up our extensive product documentation. You can also use our Community Forum to find help.

If need support with any of our Premium addons, you can raise a support request from the Premium Support channel.

Read more about our support policy here-> https://rtmedia.io/support-policy/

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Payment and Licensing

Do I need a license key for rtMedia to work?

Nope! rtMedia Core is completely free and works straight out of the box- just install it like any other plugin and you are read y to go.

License keys are only applicable for our Premium themes and products. Each of these extend rtMedia Core by adding functionality or styling. They are completely optional though, and as rtMedia Core is pretty capable by itself.

Please refer to our License FAQ page if you have more questions.

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