- Why do I need a license key?
- Where do I find my licence key(s)?
- What if I don’t remember which email address I used during purchase?
- How do reset the my-account password?
- What if I don’t activate my license?
- How do I manually update my plugins?
- I have a development environment. Do I need to buy another license?
- What if I want to change my website’s domain name after Activating my license key?
- My license key doesn’t seem to get saved when I click on “Activate License”
- Can I apply for a refund for a renewal?
- How to auto renew the license every year?
- Can I change my credit card or Cancel the subscription?
- Need Help?
Q. Why do I need a license key?
Each of our Premium themes and products comes with a unique software license key. As specified on this page, this key is needed mainly to receive software upgrades and support. It is also intended to prevent unauthorized software copies from abusing our upgrade & support systems.
Please note that no feature in any of our products will be blocked/affected if you do not activate the license key.
Any license key can renewed after expiry at a 50% discounted rate by following the steps mentioned on this page.
Q. Where do I find my licence key(s)?
You can find all your license keys in the “my-accounts” section of rtmedia.io – https://rtmedia.io/my-account/. You will be required to login as this section is only accessible to registered users.
You username and password will be the same as the one you used while purchasing the addon. If you do not remember your password, you can initiate a password reset procedure.
We also email you a copy of your license keys with your product purchase receipts.
Q. What if I don’t remember which email address I used during purchase?
We suggest you start by checking your regular email inboxes for our product purchase receipt. You can do so by specifically searching for order-related emails from rtcamp.com or rtmedia.io. You could also search for transaction emails generated by your Debit/Credit card company.
Once you find any purchase related information- like transaction IDs, license keys or purchase receipts- please email us at [email protected] with any of these details. This will help us locate your purchase details from our database.
Q. How do reset the my-account password?
If you need to reset your password please follow this link. You can also follow the “Lost Password” link on the rtmedia.io/my-account/ page.
Please note that both these will require you to provide a valid email address so that we can email you the password reset procedure.
Q. What if I don’t activate my license?
You will see no change in the functionality, appearance or capability of your product. As specified on this page, this key is needed mainly to receive software upgrades and support. It is also intended to prevent unauthorized software copies from abusing our upgrade & support systems.
This being said, we always recommend keeping your license keys activated when possible to make the most out of our products via upgrades.
Q. How do I manually update my plugins?
You can download the premium plugin from the “my-accounts” section of rtmedia.io – https://rtmedia.io/my-account/. Once downloaded, you can update your plugin manually like another WordPress plugin.
Refer to the following screenshot to get an idea about the “my-account” section download links:
Q. I have a development environment. Do I need to buy another license?
Absolutely not. Feel free to use our products on as many developments and staging sites as you need. You can safely ignore any license key notifications on these development websites.
You will see no change in the functionality, appearance or capability of your product without an active license key.
Note that since your development websites don’t have active license keys, you will have to manually update any addons installed. You can download the latest version of any purchased plugin from the “my-accounts” section of rtmedia.io – https://rtmedia.io/my-account/.
TL;DR: Install our plugins on as many sites as you wish. Activate your license key only on your live site.
Q. What if I want to change my website’s domain name after Activating my license key?
You can easily migrate your license key to your new domain name by following these steps:
Go to your website’s WordPress dashboard and navigate to rtMedia > Licenses and click on the “Deactivate License” button of the addon:
Next, go to the rtMedia.io “my-account” section and click on “View Licenses” of the addon, under the Purchase History tab:
Click on “Manage Sites“:
Click on the “Deactivate license” link in front of the addon you want to migrate:
Finally, enter your new domain name and click on “Add Site“:
That’s it! You should now be able to see your new domain name under the Site URL column in the table:
Q. My license key doesn’t seem to get saved when I click on “Activate License”
Try deleting the addon and re-installing it. If this doesn’t work, you might have a plugin that is interfering with the license activation process. Security plugins have been known to block activation requests and replies to and from other servers.
If you still cannot activate your addon, please get in touch with us via our Support channel.
Q. Can I apply for a refund for a renewal?
We only offer refunds when purchasing a new license for any of our products. It does not apply during renewals.
Each of our products are developed with the industry-standard best practices so that they fit into your current setup without any friction. If however, you are not happy with any aspect of our products, we offer a 30-day period where you can apply for a “No questions Asked” refund.
Q. How to auto renew the license every year?
Now, you don’t need to worry about the manual renew for the license every year. The recurring subscription will take care of the license renewal when meeting the expiry date.
You will receive an email before the renewal of license. Just in case you don’t want to get it renew automatic, you can cancel the subscription from my account page.
Q. Can I change my credit card details or Cancel the subscription?
Yes, you can change your card details or cancel your subscription at any time for from your account page. Please refer to the following image-
Q. Need Help?
We understand that after paying for a product, the last thing you wish to go through is licensing related issues. Feel free to directly email our support team and allow us to handle this issue for you.
If the license does not work, create a support request from https://rtmedia.io/premium-support/ with your license key, email address, and WordPress site login details. We will need admin-level login details on your site so that we can debug the issue and fix it.
Our support email address: [email protected]
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