This page specifies the terms of our Refund Policy. This Policy is only applicable for products purchased from the rtMedia Store.
Our products come with a “30 Days, No Questions Asked, Full Money Back” guarantee.
We want you to be fully satisfied and happy with every product you purchase from us. If you are not fully satisfied with a product, you can initiate a refund from the Premium support page.
We are constantly looking for ways to improve our products; as such, we would greatly appreciate your feedback and constructive criticism if you are not fully satisfied with any of our products.
Note: Please do not raise a PayPal dispute before getting in touch with us first. This simply creates a hassle for both parties by introducing additional, unnecessary communication through PayPal.
Policy for products that require Installation Support
Some of our products like the rtMedia Kaltura CE addon and rtMedia FFMPEG addon require server installations and setup. The rtMedia team will provide Installation Support to help you get these services running on your server. If we are unable to do so, we will refund the addon amount in full.
We start the refund process as soon as we confirm a refund request. The refunded amount is usually reflected in your PayPal account within 1-2 business days of confirmation. However, this timeframe can extend to upto 15-20 days in extreme cases. In our experience, 90% refund requests are processed within a week.
Please refer to this document if you are looking for more information on our refund time frame.