This document covers the rtMedia Software License that applies to all our products listed in our Store.
Software License key
Each of our Premium products come with a Software License key. This unique key is not required for any of our products to fully function. Instead, it serves as a digital identifier that helps us record your purchase, send you updates and identify your support requests.
Each License key is valid for one year from the date of purchase, during which you are entitled to the following benefits:
- Software Updates – We are constantly releasing new features & patches for all our products. You will be able to easily update any of our products with a single click.
- Access to our Premium support – The team will be available to you on a 1-to-1 basis to address any issues that you might come across while setting up and running your website within the Scope of Support.
GNU Public License (GPL)
All rtMedia Premium addons and themes are 100% GPL v2 compatible.
The aforementioned Software License key is more like a Service Agreement, while the GPL covers usage & modification rights to the code. In short, any GPL-licensed software grants its users the freedom to “run, study, share and modify” the software.
All this means that you are free to use any of our products for as long as you wish without fearing about any loss of data, code or functionality.
Software License key Renewal
All our Software License keys are valid for a period of 1 year from the date of purchase. After this period, you will need to renew your key to continue getting updates and Premium support.
Any of our licenses can be renewed at a 50% discounted rate. The renewal rate is calculated on the base price of the product at the time of purchase, without factoring in any price reductions. Please note that discount codes cannot be applied to License Key renewals.
For more information about our licensing and renewal, please refer this FAQ page.
Our refund policy only applies within the first 30 days of purchasing a new license for any of our products. It does not apply during renewals.