All our Software License keys (aka licenses) are valid for a period of one year from the date of purchase. All rtMedia licenses purchased after 1 July 2017 will auto-renew, saving you the trouble of manually renewing. You can cancel the auto-renewal and change your payment method from your account page.
A valid license will grant you access to 1 on 1 Premium Support and Updates, as per our License Terms.
Any license can be renewed at a 50% discounted rate (auto applied during checkout). The renewal rate is calculated on the base price of the product, without factoring in any price reductions at the time of purchase. Please note that discount codes cannot be applied to License Key renewals.
Read more about our license on this page.
How to renew your Software License key
First, log into your rtMedia account from rtmedia.io/my-account/.
Please refer to our license FAQ page if you don’t remember your account username or password.
Once logged in, go to the License keys tab and click on “Renew License” or “Extend license” (if license is not expired yet) link that corresponds to the product whose License key you wish to renew.
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Finally, it will redirect to the checkout page and respective discount will be auto apply for the renewal.
Once completed, your License Status should change to “Active“, with the expiration date also reset.
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