The rtMedia Encoding service is no longer available. If you are looking for an audio/video transcoding service, please consider Transcoder.
Transcoder was created by the rtMedia team and is fully functional with or without rtMedia.
Regenerate Single Video Thumbnail
To regenerate a single video thumbnail from the media library (Media > Library > Video from the left navigation menu):
Regenerate Video Thumbnails in Bulk
Thumbnails can be regenerated for many videos at a time from Media > Library > Video:
- Select the videos for which thumbnails need to be regenerated.
- Select Regenerate Video Thumbnails from the Bulk Actions dropdown.
- Click Apply.
Regenerate Pending Thumbnails
Thumbnails for videos can be regenerated if they were added before signing up for the encoding service. This action can also be done if videos were added before the site’s rtMedia core was updated to v3.1.
Use these steps:
If you cannot find the thumbnail functionality or any of the links to help you regenerate thumbnails, follow these steps: 1. Go to rtMedia > Addons. 2. On the control area that appears, check to see if your API key is displayed. 3. If the API key is not shown, you will need to obtain one by signing up for any of our plans, which includes a free 10GB-per-month-bandwidth plan. To sign up for a plan, click Try/Now or Subscribe under a plan you choose from the Audio/Video Encoding tab under rtMedia > Addons. 4. The API key should be updated automatically. If for some reason the key is not updated, copy the API key emailed to you and paste it in the field Enter API Key. 5. Click Submit.